Cookie Policy · Kanchara: Padel Coach AI
Last updated: 13 July 2026
This cookie policy supplements our Privacy Policy. It explains which cookies and trackers are used on the kanchara.com site and in the Kanchara: Padel Coach AI mobile application, why, and how you can control them.
It is drawn up in accordance with Article 129 of the Belgian law of 13 June 2005 on electronic communications (transposing the "ePrivacy" directive), the GDPR and the recommendations of the Data Protection Authority.
Publisher: MOPAWEB FACTORY SRL, Rue du Bois d'Ausse (Sart-Bernard) 27, 5330 Assesse, Belgium, BE 1038.845.056, contact@kanchara.com
1. What is a cookie?
A cookie is a small text file placed on your device (computer, smartphone, tablet) when you visit a website. It allows the site to recognise you, remember your choices or measure its audience.
We use the term "cookie" in a broad sense: it also covers the equivalent technologies used in the mobile application, local storage, third-party SDKs, advertising identifiers and pixels, which perform the same functions.
2. Your consent
On the kanchara.com site, a banner appears on your first visit. It allows you to:
- accept all;
- reject all (rejecting is as easy as accepting);
- customise your choices by category.
Strictly necessary cookies are placed without consent, as they are essential for the site to work. All others are placed only after your explicit agreement.
Your choice is kept for 6 months. You can change it at any time via the "Manage cookies" link at the bottom of every page.
In the mobile application, no advertising cookie or targeting tracker is used. The SDKs described in §4 are either strictly necessary for operation, or subject to your consent during onboarding (audience measurement).
3. Cookies used on the kanchara.com site
3.1 Strictly necessary cookies
Always active. Without them, the site cannot work properly. They do not require your consent.
| Cookie | Issuer | Purpose | Duration |
|---|---|---|---|
kanchara_consent |
kanchara.com | Remembers your cookie preferences | 6 months |
kanchara_session |
kanchara.com | Maintains your browsing session | Session |
sb-access-token / sb-refresh-token |
Supabase | Maintains your authentication if you log in from the site | 1 hour / 30 days |
| Load-balancing and security cookies | Hostinger | Traffic distribution, protection against abuse | Session to 24 hours |
3.2 Audience measurement cookies
Placed only after your consent. They allow us to understand how the site is used and to improve it.
| Cookie | Issuer | Purpose | Duration |
|---|---|---|---|
_ga |
Google Analytics 4 (Google Ireland Ltd.) | Distinguishes unique visitors | 13 months |
_ga_<ID> |
Google Analytics 4 | Maintains the session state | 13 months |
_gid |
Google Analytics 4 | Distinguishes visitors | 24 hours |
We have configured Google Analytics to limit its intrusiveness:
- IP address anonymisation enabled;
- data sharing with Google for advertising purposes disabled;
- Google Signals disabled;
- audience data retention limited to 14 months.
Google Analytics involves a transfer of data to the United States. This transfer is governed by the European Commission's standard contractual clauses and by Google's membership of the EU–US Data Privacy Framework. You can reject these cookies without any impact on your browsing.
Google privacy policy: https://policies.google.com/privacy
3.3 Advertising or targeting cookies
We use no advertising cookie, no retargeting cookie and no social network cookie. We neither sell nor share your browsing data for advertising purposes.
[TO BE COMPLETED], if an Apple Search Ads, Meta Ads or Google Ads campaign is launched, the corresponding pixels will have to be added to this section and made subject to consent.
4. Trackers used in the mobile application
The application does not use cookies in the traditional sense, but relies on software development kits (SDKs) and on the device's local storage.
4.1 Strictly necessary
| Component | Publisher | Purpose | Data |
|---|---|---|---|
| Supabase Auth | Supabase Inc. | Keep you logged in | Authentication tokens stored locally in a secure way |
| Supabase Storage / Database | Supabase Inc. | Upload your videos, retrieve your analyses | Account identifier, file references |
| RevenueCat | RevenueCat, Inc. | Check your subscription status and unlock features | Anonymous subscriber identifier, transaction receipts transmitted by the App Store / Google Play |
| Apple / Google in-app purchases | Apple, Google | Process your subscriptions | Store account identifier, receipts |
| Local preferences | Kanchara | Remember your settings (language, notifications, consents) | Device local storage |
4.2 Subject to your consent
| Component | Publisher | Purpose | Control |
|---|---|---|---|
| Google Analytics for Firebase | Google Ireland Ltd. | Audience measurement: screens viewed, features used, retention | Can be enabled/disabled in the Application settings |
| Crash reports | Identify and fix bugs | Can be enabled/disabled in the settings |
4.3 Advertising tracking
The Application does not collect the advertising identifier (IDFA / AAID) and carries out no tracking across apps and websites belonging to other companies. No App Tracking Transparency request is therefore sent to you on iOS.
[TO BE COMPLETED], if Apple Search Ads is used for acquisition, attribution via SKAdNetwork (which does not require ATT consent) will have to be documented here. If a third-party attribution SDK (AppsFlyer, Adjust, etc.) is added, it becomes subject to ATT consent.
5. How to control cookies
5.1 From our Services
- Site: "Manage cookies" link at the bottom of every page.
- Application: Settings → Privacy → Audience measurement.
5.2 From your browser
You can configure your browser to block or delete cookies:
- Chrome: Settings → Privacy and security → Cookies
- Safari: Preferences → Privacy
- Firefox: Settings → Privacy and security
- Edge: Settings → Cookies and site permissions
Warning: blocking all cookies, including strictly necessary ones, may degrade the site's operation.
5.3 Google Analytics opt-out add-on
Google offers a browser blocking add-on: https://tools.google.com/dlpage/gaoptout
5.4 From your mobile device
- iOS: Settings → Privacy and security → Tracking
- Android: Settings → Google → Ads → Delete advertising ID
6. Consequences of a refusal
Refusing audience measurement cookies has no impact on your use of the site or the Application. All features remain accessible.
7. Retention of measurement data
Data collected via Google Analytics is kept for 14 months maximum, then automatically deleted.
8. Changes to this policy
This policy may be updated, in particular when a tracker is added or removed. The date of the last update appears at the top of the document. Any new category of tracker requiring your consent will be the subject of a fresh consent request.
9. Contact
MOPAWEB FACTORY SRL Rue du Bois d'Ausse (Sart-Bernard) 27 5330 Assesse, Belgium contact@kanchara.com
Complaint possible with the Data Protection Authority, Rue de la Presse 35, 1000 Brussels, www.dataprotectionauthority.be