Terms of Use · Kanchara: Padel Coach AI

Last updated: 13 July 2026

1. Purpose and acceptance

These terms of use (the "Terms") govern access to and use of the Kanchara: Padel Coach AI mobile application (the "Application") and the kanchara.com website (the "Site"), together the "Services", published by:

MOPAWEB FACTORY SRL Rue du Bois d'Ausse (Sart-Bernard) 27, 5330 Assesse, Belgium Company number / VAT: BE 1038.845.056 Phone: +32 472 98 42 57, e-mail: contact@kanchara.com

(hereinafter "Kanchara", "we")

By creating an account, downloading the Application or using the Services, you accept these Terms without reservation. If you do not accept them, you must refrain from using the Services.

Together with the Privacy Policy and the Cookie Policy, the Terms form the entire agreement between you and Kanchara.

2. Description of the service

Kanchara is a padel training aid. It allows you to:

• upload a video of a padel match filmed from a smartphone;
• obtain an automated analysis of that match: performance metrics, distance covered, heat maps, coverage zones;
• receive advice generated by artificial intelligence;
• track how your performance evolves over time.

Kanchara does not provide any human coaching service, any medical advice, any diagnosis and no guarantee of improvement.

The Services are provided "as is". We may develop, modify or remove features, in particular for technical, regulatory or security reasons.

3. Eligibility and account

3.1 Minimum age

The Services are reserved for natural persons aged 16 or over. By creating an account, you declare that you are at least 16 years old.

3.2 Creating the account

You can create an account with an e-mail address and password, or via Sign in with Apple or Google Sign-In.

You undertake to provide accurate information and to keep it up to date. You are solely responsible for keeping your credentials confidential and for any activity carried out from your account. Notify us immediately at contact@kanchara.com in the event of unauthorised use.

An account is strictly personal. Sharing an account between several players, or its collective use within a club, is prohibited.

3.3 Deleting the account

You can delete your account at any time from the Application (Settings → Delete my account). The consequences for your data are described in the Privacy Policy.

4. Videos: your obligations

This section is essential. Failure to comply with it engages your liability.

4.1 Consent of the other players

A padel video generally shows four players. Before any upload, you must confirm in the Application that you have obtained the prior consent of each of the other people visible in the video for it to be uploaded, analysed and stored by Kanchara under the conditions set out in the Privacy Policy.

By uploading a video, you warrant that you:

• have this consent for each identifiable person appearing in the image;
• do not film anyone without their knowledge;
• have, where applicable, the consent of the legal guardian of any minor appearing in the image;
• comply with the rules of the club or of the court operator regarding image capture;
• hold all the necessary rights to the video.

4.2 Prohibited content

It is prohibited to upload:

• a video unrelated to a padel match;
• unlawful, violent, hateful or pornographic content, or content that undermines the dignity of others;
• content that infringes the rights of a third party (image rights, copyright, trademark);
• a video obtained fraudulently or unfairly.

We reserve the right to remove any video that breaches these rules and to suspend the account concerned, without notice or refund.

4.3 Third-party claims

Any person appearing in a video may ask us to remove it at contact@kanchara.com. We will comply, without having to obtain your consent.

4.4 Improving the AI models

By using the Services, you agree that the videos you upload may be used by Kanchara to train, evaluate and improve its artificial intelligence models.

The quality of the analysis depends directly on the diversity of the game situations observed: this use is an essential component of how the service works and of its continuous improvement. It is expressly brought to your attention when you create your account, at the point where you accept these Terms.

This use is subject to safeguards:

• the videos are never made public, distributed, marketed or transferred to any third party other than our technical processors;
• they are kept for 12 months maximum;
• no facial recognition is used.

Right to object. In accordance with Article 21 of the GDPR, you may object to this use at any time, from the Application settings or by e-mail to contact@kanchara.com. Your videos are then removed from our datasets within 30 days. This objection does not deprive you of any feature and does not affect your subscription.

Full details are given in Article 4.6 of the Privacy Policy.

4.5 Ownership and licence

You remain the owner of your videos.

You grant us a non-exclusive, free, worldwide licence, limited to the retention period set out in the Privacy Policy, for the sole purposes of: storing the video, analysing it, generating the results, returning them to you and improving our models under the conditions of Article 4.4.

This licence does not authorise us to publish, distribute or market your videos.

5. Limits of the service and AI disclaimer

You expressly acknowledge and accept that:

• the analysis relies on probabilistic algorithms for computer vision and on language models;
• the results may contain errors, inaccuracies or approximations, in particular where the video quality is poor, the framing unsuitable, the lighting insufficient or the playing conditions atypical;
• the advice is generated automatically and does not engage any coach or professional;
• Kanchara does not guarantee any sporting result, no improvement, no enhancement of your performance;
• Kanchara is not a medical device. It provides no diagnosis, no health advice and no rehabilitation programme. Consult a healthcare professional before changing your sporting practice, in particular in the event of injury or illness.

In accordance with Regulation (EU) 2024/1689 (the "AI Act"), we explicitly inform you that you are interacting with an artificial intelligence system.

You remain solely responsible for the use you make of the analyses and advice provided.

6. Video quality and analysis failures

For an analysis to succeed, the video must comply with the capture instructions given in the Application (camera position, framing of the full court, stability, duration, lighting).

If an analysis fails for a technical reason attributable to us, the credit or the match used is refunded to you. If the failure results from a video that does not comply with the instructions, no refund is due.

We do not guarantee any contractual processing time. The indicative time is communicated in the Application.

7. Subscriptions, purchases and prices

7.1 Plans

Some features are available free of charge, others require a paid subscription. The plans, quotas and prices in force are those displayed in the Application at the time of purchase, on the App Store and Google Play Store product page.

7.2 Payment terms

Subscriptions are taken out exclusively through the in-app purchase mechanisms of Apple (App Store) and Google (Google Play). Payment is processed by Apple or Google. Kanchara collects no banking data.

Apple's and Google's terms apply in addition to these:

• Apple: https://www.apple.com/legal/internet-services/itunes/
• Google: https://play.google.com/intl/en/about/play-terms/

7.3 Automatic renewal

Unless stated otherwise, subscriptions renew automatically. They are renewed automatically on expiry, unless cancelled at least 24 hours before the end of the current period.

7.4 Cancellation

Cancellation is carried out directly from your Apple or Google account settings, and not from the Application. We do not have the technical ability to cancel a subscription on your behalf.

Cancellation takes effect at the end of the current period. You keep access to the paid features until that date.

7.5 Price changes

We may change our prices. Any increase applicable to a current subscription will be notified to you at least 30 days in advance, with the option to cancel free of charge before it takes effect.

8. Right of withdrawal

8.1 Principle

As a consumer resident in the European Union, you generally have a 14-day period to withdraw from a distance contract, without having to give reasons (Article VI.47 of the Belgian Code of Economic Law).

8.2 Waiver for digital content

The Services consist in the supply of digital content not provided on a tangible medium, whose performance begins immediately after purchase.

In accordance with Article VI.53, 13° of the Code of Economic Law, by taking out a subscription or purchasing an analysis, you expressly request immediate performance of the service and acknowledge that you lose your right of withdrawal as soon as performance has begun and the service has been fully performed.

In practice: once an analysis has been launched or access to the paid features has been opened, the right of withdrawal can no longer be exercised.

8.3 Refunds by the stores

Independently of the above, Apple and Google apply their own refund policies. Any refund request must be addressed directly to them:

• Apple: https://reportaproblem.apple.com
• Google: https://support.google.com/googleplay/answer/2479637

Kanchara has no control over those decisions.

9. Prohibited behaviour

You are prohibited from:

• using the Services for unlawful purposes or contrary to these Terms;
• circumventing technical protection measures, usage limits or quotas;
• reverse engineering, decompiling or disassembling the Application, except to the extent strictly permitted by law;
• systematically extracting, copying or reusing the content of the Services (scraping);
• automating access to the Services (bots, scripts);
• disrupting, overloading or attempting to access our systems without authorisation;
• creating multiple accounts to circumvent the limits of the free plan;
• reselling, sublicensing or making access to your account available to third parties;
• using the Services to develop a competing product or service.

10. Intellectual property

All the elements that make up the Services, code, algorithms, AI models, interfaces, design, texts, logos and the "Kanchara" trademark, are the exclusive property of MOPAWEB FACTORY SRL or its licensors, and are protected by copyright, trademark law and database law.

We grant you a personal, non-exclusive, non-transferable and revocable right to use the Application, limited to private, non-commercial use, for the duration of your account. No other right is assigned to you.

The analysis results generated from your videos are intended for you and you may use them freely for personal purposes. Their commercial exploitation or resale is prohibited without our written consent.

11. Suspension and termination by Kanchara

We may suspend or close your account, without notice, in the event of:

• breach of these Terms, in particular Articles 4 and 9;
• upload of unlawful content or of a video obtained without the consent of the people filmed;
• fraud, non-payment or an attempt to circumvent the payment mechanisms;
• use likely to harm the security or integrity of the Services.

In the event of breach on your part, no refund is due. In the event of unjustified suspension, the unused part of your subscription will be refunded to you on a pro rata basis.

We may also stop operating the Services. In that case, we will inform you at least 60 days in advance, refund the unused portion of the subscription and allow you to export your data.

12. Liability

12.1 Our liability

We undertake to provide the Services with the reasonable care expected of a professional. This is an obligation of means, not of result.

We do not guarantee that the Services will be free from interruption, error or bug, nor that the analysis results will be accurate or suited to your situation.

To the extent permitted by law, our total liability, on all grounds combined, is capped at the amount you have actually paid us during the 12 months preceding the triggering event, or at €100 if you have paid nothing.

We are not liable for indirect damage: loss of opportunity, loss of data not attributable to a breach on our part, sporting harm, loss of profit.

Nothing in these Terms limits our liability in the event of fraud, gross negligence, harm to life or physical integrity, or in cases where Belgian law prohibits such a limitation. Your statutory consumer rights (guarantee of conformity) remain fully applicable.

12.2 Your liability

You indemnify us against any third-party claim, in particular from a person appearing in a video you have uploaded, resulting from your failure to comply with your obligations under Article 4, and you will bear any financial consequences of such a claim.

13. Personal data

The processing of your data is described in the Privacy Policy, which forms an integral part of these Terms.

14. Availability and maintenance

We strive to keep the Services continuously available, without any guarantee of availability. Interruptions may occur for maintenance, updates or in the event of force majeure. We will endeavour to warn you of planned interruptions.

15. Changes to the Terms

We may change these Terms. Any substantial change will be notified to you by e-mail and/or in the Application at least 30 days before it takes effect.

If you refuse the new Terms, you may cancel your subscription and delete your account before they take effect. Continuing to use the Services after that date constitutes acceptance.

16. Partial invalidity

If a clause of these Terms is declared void or unenforceable, the other clauses remain fully in force. The clause concerned will be replaced by a valid provision whose economic effect is as close as possible to the initial intention of the parties.

17. Complaints and dispute resolution

17.1 Amicable complaint

Send any complaint to contact@kanchara.com. We undertake to reply within a reasonable time and to seek an amicable solution.

17.2 Out-of-court settlement

As a consumer, you may refer the matter to:

• the Consumer Mediation Service, Boulevard du Roi Albert II 8, box 1, 1000 Brussels, www.mediationconsommateur.be;
• the European online dispute resolution platform, https://ec.europa.eu/consumers/odr

17.3 Applicable law and jurisdiction

These Terms are governed by Belgian law.

Failing an amicable resolution, disputes will be submitted to the courts of the judicial district of Namur, without prejudice to the consumer's right to bring the matter before the court of their place of residence where the law so permits.

18. Contact

MOPAWEB FACTORY SRL Rue du Bois d'Ausse (Sart-Bernard) 27 5330 Assesse, Belgium BE 1038.845.056 contact@kanchara.com, +32 472 98 42 57